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Technical Support Administrator

Information About This Job

Job Title: Technical Support Administrator
Contract Type: Temporary
Location: London
Contact Name: Ben Kinley
Contact Email:
Job Published: 18 days ago

Job Description

We are currently working closely with a privately-owned, institutionally-focused investment firm, who are looking to hire a Technical Support Administrator to provide hands-on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.


Key Responsibilities

  • Provide a single point of contact for end users to receive technical support and maintenance within the organization’s desktop computing environment.

  • Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance.

  • Troubleshoot problems in a timely and accurate fashion

  •  Support the Sr Infrastructure Engineer on firm-wide technical initiatives

  • Providing quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.

  • Support of desktop technology and desktop applications in Windows environments

  • Troubleshooting Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications

  • Take ownership of supporting IT systems, post implementation


Skills & Experience

  • 2+ years of progressive technical support experience required

  • Experience supporting end user technologies (i.e. Phones, iPads, Android based phones)

  • Understanding of Active Directory and group policies

  • Knowledge of Windows 2012, Active Directory, VMWare, O365

  • Strong communication and customer service skills across all levels of an organization.

  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently.  

  • Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions

  • Strong diagnostic/ troubleshooting skills

  • Proven ability to quickly learn a wide range of technologies

  • Understanding of cyber security frameworks and guideline

  • Experience in working in a hedge fund, private equity or investment management firm is a plus



Ref: | Published: 31 Jul 2019