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Social Media Manager

Information About This Job

Job Title: Social Media Manager
Contract Type: Permanent
Location: London
Contact Name: Max Heppleston
Contact Email:
Job Published: 4 months ago

Job Description

Our client is looking to appoint a Social Media Manager to implement a comprehensive strategy to effectively leverage social media internally and externally in increasing corporate and offering visibility amongst its internal and external stakeholders.


Key Responsibilities

  • Work with the Global Head of Web & Social Media and partner agency to deliver social media strategy, including supporting on the governance, creation and maintenance of policies and guidelines.

  • Support the wider team and business with expert advice on best in class social media activity at corporate level and provide guidance for global and local marketing teams on campaign initiatives. This will include organic and paid social media activity and ensuring alignment and consistency with paid search (PPC).

  • Build online communities, capture and engage audiences, coordinate social media activity at corporate level

  • Manage online presence by tracking and listening to users, reading discussion forums, and coordinating with company experts and communications partners on appropriate responses

  • Capture online feedback and feed it back to internal teams for consideration in future content creation and messaging

  • Drive company-wide social media efforts by acting as an advocate for integration of all social media initiatives across the company, including working with internal communications to promote social media activities.

  • Work with the wider team and agency to provide training for communications team and business partners on incorporating social media techniques into their work and into the corporate culture

  • Work with the Global Head of Web & Social Media to manage the Social Ambassador programme and develop it further as the needs of the business evolve.

  • Coordinate “expert” content production and adapt for platforms / targets

  • Ensure consistency throughout all social network initiatives (including those not owned by Corporate Communications team)

  • Coordinate the community managers (Digital Leads) to ensure pre-requisites and processes are respected

  • Monitor e-reputation needs

  • Keep up to date with new and emerging social media methods and trends to leverage social media usage

  • Identify and monitor effective benchmarks for measuring the impact of social media programs

  • Liaising with relevant partner agencies to brief them and discuss, challenge, and implement recommendations.

  • Think and act global interacting with global functions and all countries.


Skills & Experience

  • Degree level or higher



  • Communication / marketing including digital aspect

  • Project management

  • Excellent knowledge and experience of social media – both paid and organic management of accounts, social intelligence, channel management, audience understanding etc.

  • Excellent writing skills

  • Good knowledge of broader digital topics including search, analytics, etc.

  • Digital / marketing / communication project management

  • Asset management and financial interest

  • Ability to manage a set of tasks and deadlines


Person Specification

  • Client / results / efficiency focused

  • Innovation and curiosity mind-set

  • Adaptation capacities

  • Ability to anticipate needs and work to tight deadlines

  • Team player

  • Strong attention to detail and ability to work autonomously

  • Ability to work in a global matrix environment


Ref: | Published: 08 Apr 2019