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Senior HR Manager

Information About This Job

Job Title: Senior HR Manager
Contract Type: Permanent
Location: London
Contact Name: Pete Faulkner
Contact Email:
Job Published: 11 months ago

Job Description

A leading London law firm is currently looking to appoint a Senior HR Manager, to join their busy HR team.


The Role

HR creates value for the firm by attracting and developing the best talent, building a culture of high achievement and delivering excellent HR processes. Operating within a respected HR team, your role will be to provide advice and guidance on HR programmes, policies and practices, resolve queries and deliver first-class customer service to colleagues across the company’s international office network.

The purpose of this role is to develop and lead the people strategy for the aligned client groups within London. The senior HR manager (SHRM) will provide the full range of HR generalist support from both a strategic and operational perspective.

The SHRM will work closely with partners and people managers, acting as a trusted advisor to ensure that the people agenda is reflected in all business decisions. They will also work closely with colleagues in the wider HR team.

The SHRM will role model great personal and team leadership and provide coaching and mentoring to the HR Manager, for whom they have line management responsibility, ensuring consistently high standards of HR service delivery.


Key Responsibilities

HR strategy and solutions

  • Collaborate with the global and local client group partners, to understand the key business objectives in order to develop and deliver a comprehensive people strategy.

  • Proactively monitor business performance and initiate discussions with client groups about the relevant recommended HR action when necessary.

  • Actively participate in client group management meetings; advise, challenge and support the client group partners and leaders on HR matters.

  • Develop and sustain strong business relationships within client groups to become a trusted advisor on all HR related issues.


Business improvement

  • Collaborate with HR colleagues on developing and delivering on various local and global HR initiatives.

  • Work with the HR generalist team, partners and line managers, to implement business improvement, HR policies and processes within client groups.

  • Promote the HR Services model and encourage increased usage and efficient, effective ways of working.

  • Challenge partners and leaders within client groups on the culture, values and working practices within their teams and lead any change processes that are required as a result.


Talent management and development

  • Drive the identification and development of key talent within client groups to enable individuals to meet their potential and the departments to meet their business objectives.

  • Lead and support designated client group partners and leaders with talent management and succession planning.

  • Work with Learning and Development, in the design, co-ordination and facilitation of development activities as needed within client groups.


Engagement and communication

  • Lead delivery of the employee engagement survey for client groups across London (and on occasion globally).

  • Work with the partners and line managers to support communication, initiatives and processes to improve employee engagement, either relating to engagement survey results or other forms of employee feedback.

  • Develop positive and effective working relationships with HR services and HR centres of expertise (such as learning & development, employee relations, compensation and benefits, diversity & inclusion, talent management) to deliver a seamless HR service to the business.


Performance and reward

  • Lead the overall management of the appraisal and remuneration processes for client groups.

  • Coach partners and line managers to increase performance management capability.

  • Drive the development of a culture of continuous feedback and recognition within client groups.


Employee relations

  • Act as an escalation point to manage complex and contentious performance, grievance and disciplinary issues in collaboration with the employee relations team.

  • Keep fully up to date with all developments in terms of employment legislation and employee relations issues and utilise this technical knowledge to provide advice and guidance to partners and line managers.


HR transactions

  • Oversee the delivery of HR lifecycle transactions including on boarding, movers, leavers, maternity and other leave, flexible working requests etc.


Skills & Experience

  • 8+ years’ experience in a generalist HR role working at a strategic level.

  • CIPD qualification or equivalent.

  • Strong knowledge and experience of employee relations and current knowledge of employment legislation and best practice.

  • Experience of working in change-intensive environments.

  • Good project management skills.

  • Ideally experience of working within a professional services organisation.

  • Proficient IT skills including experience of HR databases, Excel and SAP.

  • Proficient English language skills.


Key Competencies

  • Able to delegate and deliver work through others.

  • Ability to coach individual team members and create a high performing team.

  • Will actively manage personal learning and development and that of others.

  • Excellent leadership skills and the ability to inspire confidence, particularly in an environment with a focus on continuous improvement.

  • The ability to build strong working relationships and to be able to persuade and influence a range of people at all levels and across cultural and global boundaries.

  • Excellent resource allocation and planning ability.

  • Excellent oral and written communication skills with the ability to listen, clarify and share information easily.

  • A diplomatic and adaptable working style, works collaboratively with colleagues and demonstrates an empathetic approach when dealing with others.

  • Dedicated to meeting and exceeding customer expectations with a commitment to the highest level of integrity.

  • Resilient and able to remain calm and positive under pressure and when dealing with ambiguity.

  • Is delivery focussed and drives forward quality of service.

  • Decisive and mature in judgement and able to resolve complex problems taking a proactive approach to analyse the issues and generate solutions.


Company Benefits

The company offers a reward package that is designed to offer you a competitive salary, a comprehensive range of employee benefits and the potential to receive an additional bonus each year, recognising the contribution you make to the firm.

You can choose from a variety of insurance policies, services and products to help you secure your financial future, protect your health and fitness, and make your life easier You will receive 26 days’ holiday each year, with the option to purchase additional days, plus free access to market-leading health and wellbeing websites and services.

As you would expect, the company will support you through the major events in your life, so they offer competitive maternity, flexible working and leave policies.


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