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Senior Cultural Change & Engagement Manager

Information About This Job

Job Title: Senior Cultural Change & Engagement Manager
Contract Type: Permanent
Location: London
Contact Name: Pete Faulkner
Contact Email:
Job Published: over 1 year ago

Job Description

We are seeking a Senior Cultural Change & Engagement Manager on behalf of one of the top professional services firms in the world.


About The Role

You’ll be responsible for leading the development and deployment of a consistent people change and engagement approach for key business change initiatives, working for the Head of People Experience and collaborating closely with colleagues within the people and client experience team. You’ll identify pragmatic people change approaches and supporting toolkits and be responsible for the cultural change and engagement aspects, working alongside the project management office and project teams responsible for the successful delivery of this change.


Key Responsibilities

  • Develop a deep understanding of the firm's purpose, strategy and core beliefs and develop the change plan to suit the culture of the UK firm to enable shared enterprise to be truly embedded into the people experience

  • Embed key change programmes successfully into the culture of the firm, working closely with internal communications and PR teams to manage the firm’s brand across the change agenda

  • Work closely with colleagues in the people experience team to ensure culture change development aligns with the evolving people experience strategy and the learning agenda

  • Lead the change and engagement agenda for key business change programmes from a people experience perspective. Define the scope of the change programme, track progress, challenge behaviour positively and support the programme leads to embed effective change

  • Review change programmes already embedded to critically evaluate what continuous improvement can be made (Workday)

  • Provide a consistent approach to change and engagement to create a common culture and people experience. This should be consistent global client experience

  • Ensure the culture change process for the projects is visible to the internal senior leadership teams and senior business partners. Influence senior stakeholders within the business, managing expectations and perception.

  • Raise the profile of the people experience team, sell the firm’s success and improve understanding of the firm’s service delivery. Set expectations on the service delivery model and client service the team will strive to achieve and measure success against this

  • Create a reporting, measurement and story-telling culture internally and externally around change programmes to increase the brand awareness and credibility


Person Specification

Passionate about supporting, advising and helping businesses achieve their potential, you’ll be someone who wants to make a difference and shape your career and a Vibrant Economy. You’ll have strong technical skills and experience of providing clients with quality services.

You should be commercially focused with the ability to deliver innovative solutions.  You should be focused on self-development as well as having the desire to coach, mentor and develop your colleagues.

You will have a track record of operating and delivering at a senior level within complex organisations and be formally trained by a recognised provider of business change services – able to demonstrate broad delivery experience. This should include stakeholder management, change leadership coaching, change impact analysis, communications and training strategy development and delivery, and, business readiness assessment.


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