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Resource Manager

Information About This Job

Job Title: Resource Manager
Contract Type: Permanent
Location: London
Salary: Competitive Salary + Benefits
Contact Name: Pete Faulkner
Contact Email:
Job Published: over 1 year ago

Job Description

Our high profile client, a top financial and professional services firm is seeking to appoint a Resource Manager to join their London team.


About The Company

As a global leader in assurance, tax, transaction and advisory services, the firm uses its financial products, expertise and systems to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, the firm aims to make their ambition to be the best employer by 2020 a reality.


About The Role
In this pivotal role, you will be part of the UK&I Resource Management Team which is recognised as an integral enabler
to the growth of business. This role is offered on a  permanent basis.

Management of resourcing activity within the Operational Transaction Services teams (OTS) and Valuations and Business Modelling (V&BM) teams which sits within the TAS practice.  Working to achieve business goals whilst balancing client requirements, individual career aspirations and utilisation targets.


Key Responsibilities

  • Proactive liaison with Service Line (SL) partners, directors and managers to understand client requirements and the wider needs of the business, to facilitate effective resourcing decisions

  • In conjunction with the Head of Resourcing and service line leader, assess and plan future resource requirements based on projected workflows wider needs of the business

  • Deal with escalated resourcing issues and make decisions on conflicting demands, liaising with other members of the Resourcing team as required.  Work to understand skill sets and move individuals from the bench to other parts of the business as appropriate to maximise utilisation.

  • Proactive management of Retain Enterprise to ensure it is kept up to date and accurate at all times.  Understand project pipeline and reflect accurately on Retain for forecasting purposes.

  • Attend regular resourcing meetings with representatives from the business

  • Acquire knowledge of individual skills, development needs, experiences and personal/professional aspirations and apply this knowledge in resourcing decisions

  • Attend and provide management support to the Resource management meetings

  • Monitor chargeable hours figures by individual / grade / office / cluster and highlight potential shortfalls / over-utilisation to senior management

  • Oversee analysis of business forecasting eg chargeable hours, utilisation and headcount against budget and driving actions and behaviours accordingly

  • Provide commentary on projected pipeline, utilisation, non-chargeable activities and availability levels

  • Support the performance and counselling process within the business, including management of high and low performers

  • Ensuring the appropriate utilisation and performance drivers are fed into the business’ performance management process

  • Oversee management of timesheet policy enforcement within the business

  • Oversee all approvals and leave authorisations including holidays, special leave, unpaid leave

  • Involvement with SL Leaders around strategic business goals and other business specific matters

  • Delegate and coach members of the Resourcing team and provide guidance and support as required on day to day activities


Skills & Experience 

  • Ability to work under pressure, to tight deadlines, and to communicate competing demands effectively

  • Organised with good time management skills

  • Confident and resilient to deal with challenges from people within the business

  • Good interpersonal skills and able to consult with a wide range of people at different levels

  • Proactive communicator and willing to share information

  • Exercises good judgement, knows when to flag issues and when to deal with independently

  • Ideally has experience of working in a professional services environment

  • Proven experience in management roles within an operational, HR or resourcing/recruitment background

  • To qualify for the role you must have

  • The ideal candidate should have substantial resource management experience.

  • Ideally, you’ll also have

  • Professional services experience


Person Specification

  • You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.

  • The firm looks for driven, organised, conscientious and analytical individuals with proven leadership skills working with demanding and senior stakeholders.


Company Benefits

The firm offers competitive remuneration package where you’ll be rewarded for your individual and team performance. The firm's comprehensive Total Rewards package includes support for flexible working and career development, and with the firms flex benefits package you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.


In addition to:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you


The firm is committed to being an inclusive employer and is happy to consider flexible working arrangements. The firm strives to achieve the right balance for its people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While the client-facing professionals can be required to travel regularly, and at times be based at client sites, the flexible working arrangements can help you to achieve a lifestyle balance.

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