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Head of Business Support Team

Information About This Job

Job Title: Head of Business Support Team
Contract Type: Permanent
Location: London
Salary: £66,000
Contact Name: Ben Kinley
Contact Email:
Job Published: 9 months ago

Job Description

About The Role

  • Single senior representative for the firm’s PA team (a group of c35 PA/Administrators, Business Support Assistants who support one or more of our senior leaders and teams)

  • Management of co-ordination and cross-cover by the PA team

  • Management of day to day people issues amongst the PA team

  • Ensuring consistency of the management of PA’s relationships with individual principals (the ‘principal’ being the most senior business person with whom each PA has a line management relationship)

  • Objective setting and performance reviews along with principals within teams

  • Oversight and co-ordination of the Promotion & Progression process for the PA population, taking responsibility for collecting feedback and ensuring responsibility is taken for decisions

  • Management of additional shared tasks between the PA population, such as reception cover


Key Responsibilities

  • Working closely with senior PAs who provide day to day oversight of business teams of PAs

  • Working with ‘principals’ – individual Directors or MDs for whom PA’s work day to day

  • Advocate and representative for the PA population in management meetings and other forums

  • Liaison with other business services – travel, facilities, IT

  • Liaison on behalf of PA team with HR, senior management and other teams

  • Create a culture of regular and effective communication within the senior PA team as well as at individual level

  • Managing PA objective setting and performance reviews

  • Lead team performance meetings in accordance with process and protocol; ensuring development plans/training needs are identified and following up where needed

  • Ensure processes are followed, and actively seek to improve wherever possible

  • Creating an environment orientated to trust, open communication, creative thinking and cohesive working

  • Working with the Senior PAs, and Principles to manage the PA recruitment process, including establishing genuine requirement for recruitment and liaising with the Resourcing team



  • Experience as a PA or EA

  • Strong background as a people manager

  • Experience of HR and employee relations advantageous

  • Experience of operating in professional services, consulting or finance organisation

  • Experience of service delivery and support or project management advantageous


Technical Skills

  • Excellent interpersonal skills and emotional intelligence

  • Able to influence and persuade

  • Diplomacy and tact

  • Logical, high critical reasoning skills

  • Ability to deliver difficult messages

  • Completer-finisher, highly organised





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