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Engagement Manager

Information About This Job

Job Title: Engagement Manager
Contract Type: Permanent
Location: Troy
Industry:
Contact Name: Ben Kinley
Contact Email: bkinley@lawsonchase.com
Job Published: 5 days ago

Job Description

Seeking: Engagement Manager to join a high-profile consultancy in Michigan.

 

About The Role

The Engagement Manager is an integral part of the Consulting team and is responsible for managing a project from initiation to completion, ensuring that all client expectations are met including final deliverables as well as maintaining all cost, quality and timing expectations. This involves working closely with the Consulting Team to facilitate the research process and draw conclusions and story lines that contribute to sound recommendations for clients. The Engagement Manager is expected to participate in client management activities.

Additionally, Engagement Managers on the Consulting team are expected to have an understanding of business objectives, structures, risks, strategies, and concepts.

 

This includes:

  • Business case experience and use of sound business judgement to evaluate findings and test reliability and likelihood of findings and conclusions

  • Ability to understand the business elements associated with market evaluations and project types such as: market size and segmentation, market opportunity analysis, growth strategics, commercial due diligence

  • Structuring compelling reports suitable for senior management / board level audiences at clients, ability highlighting actionable findings relevant to business objectives; synthesize project goals with project findings and market dynamics to recommend credible client courses of action

 

Key Responsibilities

Execution and Project Management

  • Responsible for managing multiple, concurrent projects

  • Establish work schedules that match the project needs and, using internal tracking systems similar to those used in a service organization, communicate status and milestones to team members

  • Manage the information gathering process and ensure quality standards are applied and met throughout

  • Work with the research team to develop interview outlines and other research tools

  • Direct fieldwork conducted by the research team and, as necessary, participate in fieldwork for the purposes of training/leadership

  • Oversee budget plans using internal systems similar to those used in a service organization to track costs and communicate status and milestones

  • Manage the quality control process of research data ensuring that the research team is properly checking and maintaining data quality

  • Develop the work plan to accomplish fieldwork goals for each team member

 

Team Management and Development

  • Manage a research team through assigned projects including educating, mentoring and developing team members in the process of conducting research projects, beyond their current levels of performance and confidence

  • Delegate responsibilities and maintain appropriate levels of oversight

  • Management of assigned junior team members (analysts and senior researchers) with responsibility for their overall development, direct responsibility and oversight including project assignments/work, training, discipline, post-project feedback, and annual performance reviews with significant support from senior leadership

  • Setting employee/analyst expectations regarding responsibility, project ownership and time commitment to completion

 

Presentation/Client Interaction

  • Evaluate research findings and data over the course of the project and at its conclusion; guide the research team to populate final reports

  • With guidance from Director, create compelling structures and story lines that support the client’s objectives

  • Establish a template for reporting to client, with minimal guidance from the Director or Commercial Leader

  • Ownership of the final deliverable including quality, comprehensiveness, logic and assurance that all client expectations are met or exceeded, with minimal direction from the Commercial lead

  • Leading or co-leading of client meetings including presenting critical sections of the reports as well as actively sharing insights during discussions

  • Participate in all client communications, and if approved by the Director or Commercial Leader, initiate and conduct relations with the client throughout the study

 

Proposal and Debrief

  • Participate in project scoping and pricing with the Commercial Director on potential new engagements, including selection of appropriate methodology

  • Consult with internal teams to understand cost implications for potential projects

 

Skills & Experience

  • At least six years’ experience working in a professional business environment, preferably in an automotive consulting and/or market research role

  • Highly skilled with Word, Excel and PowerPoint,

  • College degree required, marketing/research or business degrees a plus; MBA a plus

  • At least three years’ managing projects or staff related to research or business projects

  • Ability to travel to client site or for company business

  • Good analytical judgement, as well as the ability to identify reputational or other risk issues and their likely consequences for the client’s business.

  • An understanding of whether and how such risks might be mitigated.

  • Strong writing and presentational skills, and attention to detail.

  • Solid relationship building skills, including the ability to develop contacts across a complex multi-jurisdictional environment.

  • Experience of producing high-end reporting that looks visually sophisticated.

  • Ability to read and speak one or more European languages would be advantageous.

  • At least three years' work experience in the business intelligence field.

 

Ref: | Published: 13 Mar 2019