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Client Relationship Associate

Information About This Job

Job Title: Client Relationship Associate
Contract Type: Permanent
Location: Los Angeles
Industry:
Contact Name: Nathan Blackman
Contact Email: nblackman@lawsonchase.com
Job Published: 11 days ago

Job Description

Our client, a due diligence and corporate investigations startup is looking to hire a dynamic, operations-oriented Client Relationship Associate 

 

You will play an essential role in the company’s mission by acting as the liaison between our established clientele and our team of investigators, while continuing to deliver the “white glove service” unique to our firm. 

 

Key Responsibilities

  • Client Advocacy: keeping track of client-specific requirements and ensuring expectations are communicated to the Investigations team

  • Client-facing Communication: accurately and clearly communicating company policies and report contents to clients based on a deep understanding of service offerings

  • Case Management: working with Investigations team to monitor individual case load, determine optimal case assignment, and strategically re-assign cases as needed

  • Process Improvement: exhibiting a process-oriented mentality that allows for the identification of operational complications, development of solutions, and implementation of process improvements

 

Skills & Experience

  • Impeccable writing skills, a strong phone presence, and professional demeanor that facilitate successful client interactions

  • Strong ability to identify appropriate resources for research and problem resolution

  • A “people person” capable of developing a good rapport with existing clients and maintaining positive relationships with their representatives

  • Demonstrated skill using a variety of computer systems and platforms, including Google Apps and CRM and/or Case Management software

  • 2 years of experience in a client-facing role

 

Company Benefits

  • Medical, vision, and dental insurance

  • 401k with employer match

Ref: | Published: 07 Aug 2019